1 Job in Kettering, OH
Dayton Physicians LLC is Hiring an IT Support Specialist II Near Kettering, OH
Provide escalated technical customer support to end-users at Dayton Physicians and remote facilities. The IT Support Specialist II will provide Tier I and Tier II support to end-users. Escalation of tickets will be handled by the specialist to provide further in-depth analysis of complex issues and escalate to Tier III staff where necessary. The IT Support Specialist II needs to be comfortable communicating with junior and senior-level staff in a friendly, professional, and timely manner.
- Full-time employees are eligible for health, dental and vision benefits
- Company holidays and a flexible holiday!
- Generous Paid Time Off (PTO) Package
- Additional accrual increase after 1 year of service with Dayton Physicians!
- 401K
- Scrub Allotments
- Yearly Bonus Program
- Dayton Physicians Network as an Independent Practice <- Watch video here!
- COMPASSION: we show compassion for others
- ACCOUNTABILITY we hold ourselves accountable for our actions
- RESPECT: we show respect for others
- EXCELLENCE: we strive for excellence in all that we do
- SERVICE: we provide outstanding service to our patients, team members and community.
- Smile, make eye contact and greet with energy!
- Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
- Give full attention. Turn away from the computer screen and face the person you are conversing with.
- Explain any potential delays in service and provide frequent updates.
- Empathize (feel empathy for someone)
- Work as the first escalation point for technical requests providing in-depth analysis of incidents beyond the scope of Tier 1 staff.
- Provide end-user support for complex issues that require detailed knowledge of systems and software used at Dayton Physicians.
- Provide Tier I support when Tier I staff is unavailable; log all call activity and resolve tickets within scope or triage and escalate tickets as needed.
- Provide technical training to staff and end-users as needed.
- Develop and create documentation for the knowledge base to be used by IT staff.
- Work with other departments for collaborating IT projects.
- Stay abreast of hardware and software utilized at Dayton Physicians to facilitate troubleshooting.
- Maintain an asset tracking database and follow procedures when handling the distribution of equipment or licensed software.
- Follow all health care and privacy and safety rules and adhere to Dayton Physicians Core Values.
- Travel to remote sites and provide on-site support and equipment deployment.
- Interact with vendors to resolve issues or assist in active projects.
- Provide after-hours support via a rotating On-Call schedule.
- Other duties as assigned.
- CompTIA A /Network
- Microsoft Technology Associate (MTA)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Excellent oral and written communication
- Working knowledge of Microsoft Office, including Word, Excel and Outlook.
- Experience working with a Practice Management system.
- Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.
- MS Operating Systems; Windows 10/7
- MS Office Suites 2013, 2016, 2019 and O365
- Working knowledge of desktop/laptop hardware
- Experience with remote desktop solutions
- Active Directory experience (users/groups/policies)
- Experience with ticket tracking systems
- Basic knowledge of Cisco/VOIP phones (physical setup/voicemail password reset)
- Working knowledge of Windows OS in a networked environment
- Experience with PC imaging solutions
While performing the duties of this job, the employee is regularly required to use hands to assist patients, reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The position requires regular lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Job Summary
Full Time
Ambulatory Healthcare Services
$45k-56k (estimate)
10/25/2023
05/22/2024
daytonphysicians.com
DAYTON, OH
200 - 500
2006
TAREK SABEAGH
$10M - $50M
Ambulatory Healthcare Services
Related Companies
About Dayton Physicians LLC
Dayton Physicians Network is a multi-specialty network comprised of Comprehensive Cancer Care and Urologic Care Services. Our team includes outstanding specialists in their field and it is our mission to bring you the highest caliber of care and support throughout your diagnosis and recovery. There are several locations across the Miami Valley; from Troy to Middletown.
The job skills required for IT Support Specialist II include Customer Service, IT Support, Active Directory, Microsoft Office, Written Communication, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist II positions, which can be used as a reference in future career path planning. As an IT Support Specialist II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist II. You can explore the career advancement for an IT Support Specialist II below and select your interested title to get hiring information.
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